About Us

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About Us

Pepper Virtual Assistants is a Philippine-based virtual assistance company catering to businesses and companies all over the world. Our dynamic and competent team is a mix of experienced and young VAs specializing in executive assistance, marketing support, and digital project management. We provide managed services, substitute VA arrangements, and a creative team ready to provide specialized services such as copywriting and web design. Our VAs are screened thoroughly and trained extensively. Being in the business for nearly a decade has earned us the reputation of being one of the most reliable VA firms in the Philippines. We have helped business owners streamline their tasks and processes, allowing them to focus on their core business and pursue their passions. We take pride in our commitment to provide jobs to fellow Filipinos while showcasing our world-class skills, dedication, and hard work.

Why Pepper?

The name Pepper was inspired by the extraordinary personal assistant of an iron-clad superhero. Behind the success of an iron-clad superhero is a woman named Pepper. In the same way, behind a thriving small and medium-sized business is a virtual assistant from Pepper. At Pepper, we take pride in our company’s strengths:

Extensive VA Training

We provide in-depth training to our virtual assistants specifically in the areas of client handling, communication skills, and executive assistance. We also provide advanced training for MS Office and other online tools. Moreover, we conduct simulation exercises to ensure that our VAs are fully equipped when they start handling clients.

Well-Equipped Office-Based Operations:

  • Leased Line ISP (Symmetric, dedicated Internet connection for more upstream bandwidth)
  • Back-up broadband
  • Up-to-date computer units and MS Office software.
  • Full-time IT Support
  • Monitored and recorded computer activities
  • Disabled USB ports for data security
  • Generator set for uninterrupted client service

All-Encompassing Support System

Every Pepper client has a designated team consisting of:
 

  • Senior Virtual Assistant
  • Project Manager
  • Virtual Assistant
  • Back-up Virtual Assistant
  • Copywriter
  • IT Support

Solid Back-Up Procedures:

  • Seamless transition (Complete with documented processes)
  • Back-up Virtual Assistants
  • Full-time IT personnel (For recorded VA activities)
  • Secure server room
  • Additional back-up server

Employee-Centric

  • HMO benefits (on top of government-mandated benefits)
  • Monetary benefits (regardless if employees are handling paying clients or not)
  • Annual merit increase
  • Annual bonus
  • Career advancement opportunities
  • Family-oriented culture and work environment
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