Frequently Asked Questions

Here are the most common questions clients ask about Pepper Virtual Assistants. Feel free to contact us if you didn’t find the answer to your questions here.

Do all your VAs speak English well?

Yes, our VAs speak English fluently with a neutral accent. They also have good grammar and good English writing skills.

What are the academic and professional backgrounds of your VAs?

All our VAs are college graduates. They are skilled and experienced professionals who are familiar with working with offshore/foreign clients.

What are your VAs’ working hours?

Pepper VAs have an eight-hour work shift

  • Australian Eastern Standard Time (AEST)
  • Australian Western Standard Time (AWST)
  • Australian Central Standard Time (ACST)
  • Eastern Standard Time (EST)
  • Pacific Standard Time (PST)
  • Greenwich Mean Time (GMT)
  • Central Time (CT)
  • Mountain Time (MT)

Do you train your VAs?

Yes, we do. Our virtual assistants undergo a comprehensive training program to equip them with the necessary tools and know-how in managing client accounts. They are motivated and eager learners! Once onboard, you can also train your VA as needed, depending on your requirements.

How do you manage your VAs?

As an established virtual assistant company, we provide managed services. Our VA managers and supervisors can guarantee seamless transitions and consistent quality output from your VA.

From the get-go, we assign a backup VA to take over when your main VA is away or on leave. We make sure your backup VA is updated on all your current processes, thereby ensuring your operations will not be disrupted should your main VA becomes unavailable.

What are your payment options?

We accept bank or wire transfer to our bank account and fund transfer through PayPal.

How much does it cost to hire a virtual assistant?

The cost of hiring a virtual assistant varies depending on your required services and skill level. Pepper VA virtual assistant services range from $600 to $1,950 per month.

Do you offer a flexible billing method?

Depending on the hours you require monthly, Pepper VA offers virtual assistants for part-time or full-time services.

What payment methods do you accept?

We accept bank or wire transfers to our bank account as well as PayPal fund transfers.

Can I select the level of virtual assistant I want to work with?

Yes, Pepper VA offers a variety of solutions for a wide range of expertise and skill levels, and you can select the type of VA that best matches your needs and budget range.

Can I add or remove virtual assistant services as my needs change?

Yes. Our virtual assistant services can be scaled up or down as necessary to match your specific needs.
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