Hiring an actual personal assistant would require you to provide an office space and equipment, and pay all government-mandated benefits, taxes, and bonuses. With a Pepper Virtual Assistant, you can accomplish what you need to do without having to pay for the exorbitant costs that come with hiring an extra employee. You only pay for the actual work done. No money wasted, more work done.

 

 

At Pepper Virtual Assistants, we carefully screen and choose our virtual assistant candidates to make sure our clients get the best service possible. Our virtual assistants undergo a comprehensive training program to equip them with the necessary tools and know-how in managing client accounts.

Our professionalism also sets us apart from the others. With us, you’re assured that your VA will not disappear on you or leave your work hanging. You don’t need to worry when your VA gets sick or goes on holiday. We’ll provide a backup VA to take over while your VA is away to ensure your operations are not disrupted.

Click here to read more about the Pepper edge.

We look for applicants who have the passion to excel and constantly learn new things. They have to go through a face-to-face interview with our HR and VA Managers first and then be screened based on communication skills, attitude, and capacity to learn. When they pass the initial interview, they are given a written exam to gauge their written communication and technical skills. The management team will then shortlist the applicants who pass this stage, make any background and reference checks as needed, and make job offers.

 

 

Yes, we do. Once onboard, the new VAs undergo a two-week training before being deployed to clients.

 

 

We currently only offer English-speaking VAs.

 

 

We have two offices in the Philippines—one in Manila and another in Davao City. Most of our VAs are based in Davao while our creative, digital, and marketing teams are based in Manila.

 

 

Once you sign up for our services, we will contact you to find out what your needs are and how we can best help you. From our roster of virtual assistants, we’ll choose the one who is best suited to work with you and introduce her to you.

You can then start sending your instructions or training her on your business processes. After receiving all the necessary information, your virtual assistant will get started on your tasks right away and deliver the output on time.

We communicate via phone, email, Skype, and instant messenger. We will go with whichever channel you prefer to use.

Yes. Just tell us why you’re not happy with your VA and we will help you resolve the issues with him or her and assign you to someone else.

For the most part, you will only need to work with your own virtual assistant or project manager (depending on your requirements) throughout the duration of your project. One of our managers will be contacting you from the very start to discuss your needs and choose the right virtual assistant for you. At the end of the project, he will get your feedback and evaluation of our services.

However, if you need several services, for example, you need an administrative assistant and web development services, then you will be working with two people—your virtual assistant and our digital project manager. Our people have different skill sets and we will assign them depending on your needs.

From the get-go, we will be assigning a backup VA to take over when your main VA is away or on leave. We make sure your backup VA is updated on all your current processes, thereby ensuring your operations will not be disrupted should your main VA becomes unavailable.

No, we do not allow roll-over of hours. This is because when you sign up for a retainer plan, we block off the VA’s time, depending on the plan you subscribe to. We limit the number of clients assigned to a VA to provide optimum productivity and performance. Rolling over will result in an inefficient and costly use of resources.

Yes, we’re proud to say that we provide a “satisfaction guaranteed” seal on all our services. This means that if you give us a project, we won’t stop until we’re sure you’re satisfied with our work, even if it means extending our hours for free.

The only thing we will need from you is to brief us clearly and tell us exactly what kind of work you are expecting. In exchange, we’ll do our best to give you the results that you want.

Trust and integrity are vital in our industry. These are the foundation of our business. We need to gain our client’s trust and confidence in order for our business to succeed. It takes months and years to earn it but only seconds to destroy it.

Knowing this, we take our client’s confidentiality and privacy very, very seriously.

The following outline our privacy security measures:

1. We keep our network secure. It is well-maintained and constantly monitored by our IT team to make sure that it is clean, running well, and free from attacks and hackers.
2. Our computers are regularly checked by our IT personnel to make sure they’re safe and free from viruses, trojans, worms, or spyware.
3. Our computers are backed up regularly to ensure no data is lost in the event of a computer crash.
4. We have a strict confidentiality clause in our service agreement. Our policy and part of our training is not to talk about client details outside of work. Most importantly, we will never share client information without his or her consent.
5. External ports in the workstations of our VAs are disabled. They are not allowed to take any documents outside the office.

Our Privacy Policy can be found here:
https://peppervirtualassistant.com/wp-cms/privacy-policy/

You have the option to purchase a certain number of hours to use as needed. However, we can’t promise to provide a dedicated VA for this plan, so it’s possible a different VA will work on some of your tasks. The hourly rate for this is $15.

That is certainly something that we can consider. Please email us with a description of the type of organization or foundation you work for and what you’d like us to do and we’ll get back to you with a discounted rate.