Frequently Asked Questions
Here are the most common questions clients ask about Pepper Virtual Assistants. Feel free to contact us if you didn’t find the answer to your questions here.
Do all your VAs speak English well?
Yes, our VAs speak English fluently with a neutral accent. They also have good grammar and good English writing skills.
What are the academic and professional backgrounds of your VAs?
All our VAs are college graduates. They are skilled and experienced professionals who are familiar with working with offshore/foreign clients.
What are your VAs’ working hours?
- Australian Eastern Standard Time (AEST)
- Australian Western Standard Time (AWST)
- Australian Central Standard Time (ACST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Greenwich Mean Time (GMT)
Do you train your VAs?
Yes, we do. Our virtual assistants undergo a comprehensive training program to equip them with the necessary tools and know-how in managing client accounts. They are motivated and eager learners! Once onboard, you can also train your VA as needed, depending on your requirements.
How do you manage your VAs?
As an established virtual assistant company, we provide managed services. Our VA managers and supervisors can guarantee seamless transitions and consistent quality output from your VA.
From the get-go, we assign a backup VA to take over when your main VA is away or on leave. We make sure your backup VA is updated on all your current processes, thereby ensuring your operations will not be disrupted should your main VA becomes unavailable.
What are your payment options?
We accept bank or wire transfer to our bank account and fund transfer through PayPal.