Frequently Asked Questions
Got questions about Pepper Virtual Assistants? Here are some of the most common ones we get from clients. Don’t see what you’re looking for? Reach out—we’re happy to help.
Do all your VAs speak English well?
Yes, our Pepper VA Trained virtual assistants are fluent in English with a neutral accent. They also have strong grammar and excellent written communication skills.
What are the academic and professional backgrounds of your VAs?
All of our virtual assistants are college graduates with the skills and experience to support global clients. They’re seasoned professionals, well-versed in working with offshore partners.
What are your VAs’ working hours?
Pepper VAs have an eight-hour work shift
- Australian Eastern Standard Time (AEST)
- Australian Western Standard Time (AWST)
- Australian Central Standard Time (ACST)
- Eastern Standard Time (EST)
- Pacific Standard Time (PST)
- Greenwich Mean Time (GMT)
- Central Time (CT)
- Mountain Time (MT)
Do you train your VAs?
Yes, we do! Our virtual assistants complete a comprehensive training program to ensure they’re fully equipped to manage client accounts with confidence. They’re motivated, quick learners—and once onboard, you can provide additional training tailored to your specific needs.
How do you manage your VAs?
Backed by 16 years of operational excellence, we’re a trusted virtual assistant company offering fully managed services. Our dedicated VA managers and supervisors ensure smooth transitions and consistently high-quality results from your virtual assistant.
Right from the start, we assign a backup virtual assistant to step in whenever your primary VA is on leave or unavailable. We keep your backup fully informed on your processes to ensure seamless support and uninterrupted operations.
What are your payment options?
We accept payments via bank or wire transfer, as well as through PayPal for your convenience.
How much does it cost to hire a virtual assistant?
The cost of hiring a virtual assistant depends on the services required and the skill level needed. Pepper VA offers virtual assistant services starting at $1,000 per month.
Do you offer a flexible billing method?
Pepper VA offers both part-time and full-time virtual assistant job services, tailored to the number of hours your business needs each month.
Can I select the level of virtual assistant I want to work with?
Yes, Pepper VA provides a range of solutions tailored to different expertise and skill levels. You can choose the virtual assistant that best fits your specific needs and budget.
Can I add or remove virtual assistant services as my needs change?
Yes, our virtual assistant Philippines services are fully scalable to align with your changing needs—whether you need more support or a lighter workload.