Business owners know that no matter how hard they try, there isn’t enough time to accomplish everything in a day. Between running a company, trying to stay afloat in a cut-throat industry, and growing your business, there’s only so much you can do. This is one of the top reasons why small and medium-sized companies outsource some of their business operations such as customer support.
Keeping this service in-house can cost you a lot especially for small business owners. Outsourcing it allows you to save money on overhead costs, improve the quality of your company’s services, and free internal resources that could be put into other core business processes.
What is really at stake when you talk about customer service?
Before we go any further, let’s look at the true value of customer service. Did you know that after a positive customer service experience, 69% would recommend that company and 50% would use their services more frequently? On the other hand, in a survey done by the Multichannel Customer Service, 65% of the 1,000 customers they surveyed said that they stopped patronizing a brand because of poor customer service. This is why it’s crucial to establish a customer support team that is reliable, relatable, and respectful.
Customer Support Done Right
One of the main strengths of Pepper is our customer support. We handle inquiries, respond to feedbacks, gather reports, and even provide technical support as efficiently as possible. Our virtual assistants are well-trained and equipped with the skills and resources to take over this important task while ensuring that your company’s standards are met.
Pepper customer support is reliable. We can provide you with either a single or multiple virtual assistants to handle your client inquiries, feedbacks, and complaints. Since we give managed services, Pepper can provide back-up virtual assistants in case your VA is on leave that day. We have supervisors who also monitor your virtual assistants to ensure that the transitioning of tasks is seamless and their high level of performance is maintained.
Pepper customer support is relatable. It’s important for customers that the people they’re talking to are genuinely concerned with their service and product complaints. We take pride in our VAs’ extensive training in customer support and we ensure that our virtual assistants respond well to your clients. We train our VAs on how to handle different kinds of customers and what response best fits them.
Pepper customer support is respectful. Respect begets respect. How our virtual assistants respond to your customers is a reflection of your brand. This is why our VAs are highly trained in the Western way of business and this includes handling Western customers. We make sure that all your clients are treated respectfully and kindly even if they’re unreasonable at times. Our goal is to be an asset to your business and providing excellent customer support is one way of doing that.
At the end of the day, we all want to value our customers. For Pepper, you are our client. We carry your name when we handle your customers. Thus, we make sure that we provide the best possible customer support with the efficiency and excellence that is expected of us. After all, everything should be world class now specially in virtual assistance and that is at the core of Pepper’s services.
Check out more about our Virtual Assistance Done Right Series!
- Virtual Assistance Done Right: Pepper Customer Relationship Management
- Virtual Assistance Done Right: Pepper Customer Support
- Virtual Assistance Done Right: Pepper Admin and Back-Office Support
Pepper Virtual Assistant Services is a business solutions firm that specializes on administrative assistance, customer support, CRM, copywriting, and personal virtual assistance. We take pride in our reliable service and responsive client handling which embodies our team’s optimal performance.